Refund policy

Return Policy
Purchase Cancellations and Returns
1.    Once payment has been made, you are accepting all terms and conditions, including those in the product description and the payment methods you selected. AYMORA is not responsible for your purchase decision and cannot issue a refund due to payment gateway processing times and the expenses incurred by us. For this reason, if the user made a payment in installments, a return or refund is not permitted.
Exchanges are accepted only for damaged or defective items or size exchanges, and exclusively in the clothing section. We do not issue refunds due to payment gateway processing times and tax expenses incurred by us.
Items may vary in color, shade, and design—which do not affect their functionality or use—depending on the manufacturer; therefore, these variations are not grounds for a refund. We always recommend reviewing your order before purchasing. Regarding the product you selected: color, size, weight; and the quantity: 1, 2, 3, etc. Regarding payment: On the payment screen, please verify that all your information is correct: address, ID number, ZIP code, email, etc. Regarding your card: If you purchased in installments, please verify that the amount shown is the one you selected.
2.    Our return policy is valid for 7 days after you receive your purchase. If 7 days have passed since you received your purchase, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition as when you received it. It must also be in the original packaging.
Additional non-returnable items:
•    Gift cards
•    Downloadable software products
•    Certain health and personal care items
To complete your return, we require a receipt or proof of purchase. Do not send your purchase back to the manufacturer.
There are certain situations in which only partial refunds are granted (if applicable):
•    Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error.
•    Any item returned more than 30 days after delivery.
Refunds (if applicable)
Once your return is received and inspected, we’ll send you an email to notify you that we’ve received your returned item. We’ll also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a certain number of days.
Delayed or Missing Refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company—it may take some time before your refund is officially posted. Next, contact your bank. There is often a processing time before a refund is issued. If you have followed all these steps and still haven’t received your refund, please contact us via our customer service WhatsApp: +64 021 2771805
Sale Items (if applicable)
Only full-price items are eligible for refunds; unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please send us a message at +64 021 2771805
Gifts
If the item was marked as a gift at the time of purchase and was shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be sent to you. If the item was not marked as a gift at the time of purchase, or if the gift giver received the order to be shipped to them later, we will issue a refund to the gift giver, and they will be responsible for the return shipping costs.
Shipping
To return your product (if applicable), please contact us via WhatsApp. You will be responsible for paying your own shipping costs to return your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it takes for your exchanged product to reach you may vary. If you are shipping an item worth more than $10,000, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.